Privacy Policy

Last updated: April 2025

Information Security Policy

At lesswork Productivity Solutions, we take privacy and security seriously. Our systems are designed with data protection at their core, and we host all services on secure, high-availability cloud infrastructure that meets international compliance standards, including ISO 27001 and the General Data Protection Regulation (GDPR).

We do not store customer data on local servers or office equipment. All infrastructure partners are carefully vetted, and our setup is fully cloud-native and platform-independent.

Cloud Infrastructure

We use trusted infrastructure providers who deliver strong security, reliability, and resilience. To support flexibility and portability, we avoid tying our systems to any single cloud platform. Providers are selected based on their ability to meet high compliance and operational standards.

Data Encryption

All personal data is encrypted both in transit and at rest using industry-standard encryption protocols. This ensures that data is protected whether it's being transmitted, processed, or stored.

Access Controls

Only authorized personnel have access to systems that handle personal data. We implement:

  • Multi-factor authentication 
  • Role-based access control 
  • Logging and monitoring of administrative activity 

Access is granted on a need-to-know basis, and reviewed regularly.

Data Integrity and Retention

We retain personal data only for as long as needed to deliver our services, comply with legal requirements, or support necessary business operations. Where possible, usage data is anonymized and analyzed in aggregate to help improve performance and user experience—without identifying individuals.

Incident Response

We have a formal response process for managing potential data breaches or misuse. If an incident affects personal data, we will notify relevant authorities and affected individuals as required under GDPR.

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our services, voicebots, or website.

1. What We Collect

We may collect:

  • Information you provide, such as your name, email address, or company information 
  • Information collected automatically, such as your IP address, browser, and device type 

2. Why We Use Your Data

We use personal data to:

  • Deliver and improve our services 
  • Respond to inquiries and provide customer support 
  • Send relevant updates or information (with your consent) 
  • Maintain system performance and prevent misuse 
  • Comply with legal obligations 

When we analyze how our services are used, we do so with anonymized or aggregated data whenever possible. These insights help us identify patterns and improve the experience without tracking individuals.

3. How We Keep It Secure

We protect your data using strong technical and organizational safeguards, including:

  • Secure cloud infrastructure 
  • End-to-end encryption 
  • Strict access controls 

All data access is monitored and governed by internal policies and oversight.

4. Cookies and Analytics

Our website uses cookies to help us understand how visitors use the site and to support basic features. You can control your cookie settings through your browser. Disabling cookies may affect some parts of the site.

5. How and When We Share Data

We never sell your personal data.

We only share it when necessary:

  • With your explicit consent 
  • With secure third-party providers who help us operate our services 
  • When required to comply with legal or regulatory obligations 

Any third-party partners are bound by strict data processing agreements and only act on our instructions.

6. Data Retention

We retain your personal data only as long as necessary to fulfill its original purpose, meet regulatory requirements, or improve our services in anonymized form. If you request deletion of your data, we will honor that request unless legal obligations require us to retain certain records.

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data 
  • Request corrections or updates 
  • Request deletion, where legally permitted 
  • Object to or restrict how your data is used 
  • Request a copy of your data in a portable format 

To exercise any of these rights, please contact:
 office@lessworkbot.com

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our services or legal obligations. Any major changes will be reflected on this page and communicated when necessary.